Over the years, many airports have transitioned from infrastructure entities to autonomous businesses. This trend underscores the need for airports to develop multiple revenue streams and to expand non-aeronautical commercial offerings to diversify risks, enhance competitiveness and strengthen financial resilience. 

In this panel session, we will hear from top executives from airports, retailers and association in the non-aeronautical business domain sharing valuable insights regarding the shift in travelling patterns and spending behaviors, and the importance of technology and sustainability in serving our passengers.