Abd Hasman is the General Manager of Operations at Kuala Lumpur International Airport's Terminal 1. He oversees critical departments, including the Airport Operations Control Center, Flight Operations Center, Terminal Services Division, Customer Experience Management, and Operations Management. Since beginning his career in airport operations in 2004, his extensive experience has made him well-versed in the field. His role demands a deep understanding of all airport functions, from passenger flow and security protocols to operational efficiency.
In addition to managing the day-to-day operations of KLIA's Terminal 1, he develops strategies to enhance both operational efficiency and the passenger experience. He was recognized as an Airport International Professional (AIP) in 2010. His leadership has fostered a collaborative environment, empowering his teams to deliver exceptional service and maintain the highest standards of safety and efficiency.
He is a strong advocate for innovation, constantly seeking new technologies and processes to optimize airport operations and improve the traveler journey. He also plays a key role in developing and implementing Airport Collaborative Decision Making (ACDM) at KLIA, having been the project champion in its planning, development, and implementation.