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ACI Asia-Pacific & Middle East Regional Assembly, Conference and Exhibition 2025

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  5. Satyaki RAGHUNATH

Satyaki RAGHUNATH

Chief Operating Officer

Bangalore International Airport

About the Speaker

Satyaki took on the role of Chief Operating Officer of BIAL in November 2023. Previously, he served as the Chief Strategy & Development Officer of BIAL for over five years. In his current role, he is responsible for the overall operational delivery, customer experience, and strategy & development of BLR Airport. 
 
Satyaki came to BIAL with over two decades of experience across the aviation and transport industry globally, advising on business, finance, strategy, commercial, regulatory and project-related initiatives for airlines and operators of aviation and transport infrastructure.
 
Satyaki is a licensed architect and an alumnus of the University of California, Berkeley and the Harvard Business School.

Attending

Journey Uninterrupted: Crafting A Seamless Travel Experience From Check-In To Take-off
Conference Programme

Journey Uninterrupted: Crafting A Seamless Travel Experience From Check-In To Take-off

Thursday, Apr 17, 2025
11:45 AM - 12:30 PM | Asia/Kolkata
Conference Area

Speaker's Sessions (1)

Date

​
Session
Conference Programme
Journey Uninterrupted: Crafting A Seamless Travel Experience From Check-In To Take-off
Thursday, Apr 17, 2025
11:45 AM - 12:30 PM | Asia/Kolkata
Conference Programme
Conference Area
English

Journey Uninterrupted: Crafting A Seamless Travel Experience From Check-In To Take-off

Ensuring a smooth and efficient passenger process is crucial for airports seeking to enhance their competitiveness as global or regional gateways. Today, travelers inevitably have to navigate numerous touchpoints before boarding their flights, and long wait time in queues still remain a significant challenge for many airports. In this panel, speakers will share insights on passenger facilitation and discuss innovative strategies for streamlining passenger processes at airports, in the aim to create a truly seamless journey and elevate the overall travel experience.
Speakers (5)
Andrew ACQUAAH-HARRISON
CEO – IA Operations and Management, GMR Group
Kwok Wai Albert Ho
General Manager, Airfield, Airport Authority Hong Kong
Moderator (1)
Saramma Samuel
Head of Airport AirOps, APAC, Amadeus GDS Singapore Pte Ltd